Privacy Policy

This website is operated by NELI REAL ESTATE L.L.C, a limited liability company licensed in Dubai, United Arab Emirates (Commercial Licence No. 1510943). In this policy, “NELI”, “we”, “us” and “our” refer to NELI REAL ESTATE L.L.C. For any privacy question, you can contact us at realestate@bookemdubai.com.

We only collect personal information that you choose to give us through the contact form or by email:

• your full name and email address;
• your phone number and country code, if you choose to provide them;
• your area of interest and the content of your message;
• a record that you agreed to this Privacy Policy, and the date and time of your inquiry.

When you submit the form, our server briefly processes your IP address to protect the form against spam and abuse. It is held only temporarily in server memory and is not added to your inquiry.

We use the information you provide to:

• respond to your inquiry and provide the information you have asked for;
• discuss property options and, where you wish to proceed, coordinate with developers on your behalf;
• keep a record of our correspondence with you;
• meet our legal and regulatory obligations.

We process this information on the basis of your consent and to take steps at your request before entering into any arrangement with you. We do not sell your personal information, and we do not add you to marketing mailing lists without your separate permission.

We share personal information only where necessary:

• with property developers, only when you ask us to make an introduction or register your interest in a specific project;
• with service providers that help us operate this website and deliver email — such as our hosting and email delivery providers — who process data on our instructions;
• where required by law or by a competent authority.

Some of our service providers may process data outside the United Arab Emirates. Where this happens, we take reasonable steps to ensure your information remains protected in line with applicable law.

This website does not use advertising or analytics cookies, and it does not track you across other websites. Fonts and images are served from our own website. If we introduce analytics or other non-essential cookies in future, we will update this policy and ask for your consent where required.

We keep inquiry information only for as long as needed to respond to you and to maintain our relationship with you, or as required by law. When it is no longer needed, we delete it or anonymise it securely.

Subject to applicable law — including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data — you may ask us to:

• confirm whether we hold personal information about you and provide a copy of it;
• correct information that is inaccurate or incomplete;
• delete your information, or restrict how we use it;
• stop using your information, by withdrawing your consent at any time.

To make a request, email realestate@bookemdubai.com. We may need to verify your identity before acting on a request.

This website is served over an encrypted connection (HTTPS), and inquiries are transmitted directly to our business email. We take reasonable technical and organisational measures to protect personal information, although no method of transmission over the internet can be guaranteed to be completely secure.

Our website links to other websites, including neli.rs and official government sources. Those websites have their own privacy policies, and we are not responsible for their content or practices.

We may update this policy from time to time. The latest version will always be published on this page with its effective date.